Job Details

Software Development QA / Testing Infrastructure Technology
Permanent
West end, London
£60,000
December 5, 2019

Application Support (SQL)- Leading European Lending Firm (Fintech) - West End (£60k+)

 

(Application Support, SQL,  4-5 years Experience, debugging, releases, Degree/ Equivalent, Salesforce, CRM)

 

  • Leading European B2B Lending Firm (Fintech) 
  • West End based 
  • Application Support 
  • £50k-£60k + Package

 

 

Role and Company:

 

  • A leading European business lender. Tey are driven by the mission to empower small and medium-sized businesses with tailored finance, allowing them to focus on what really matters - their business. 
  • They are a team of finance and business professionals from all kinds of backgrounds and nationalities. 
  • Their most important assets are the people behind our success. They value ownership, creativity and curiosity. Together they are focussed on sustainable growth.


Job Description

 


As the Application Support Manager, you will be working in a fast-paced environment. The
successful candidate will be responsible for analysing and evaluating technical issues, as
well as being responsible for the functionality of ttheir backend systems. You will be
providing first level technical support for the platform including debugging any
issues and releasing hot fixes where necessary. This role demands strong problem-solving
skills combined with an eye for detail.]


In this role you will:

 

  • Be acting as central point of contact for our Client service, Operations, Sales and Marketing teams.
  • Providing support for and complex troubleshooting their backend systems
  • Creating technical specifications and documentation where required
  • Preparing and leading training sessions for the Client service, Operations, Sales and marketing teams
  • Coordinating internally to submit platform enhancements and resolve issues
  • Continuously managing and monitoring their backend systems
  • Undertaking quality control and assurance where required
  • Supporting the product team in the implementation of new features
  • Conducting requirements analysis for any potential new platform functionality

 

Qualifications

 

  • A minimum of 4-5 years relevant experience
  • A computer science degree or equivalent studies
  • A motivated team player with a positive attitude
  • Strong interpersonal and communication skills as you will be working with multiple stakeholders
  • Strong problem-solving abilities
  • Willingness to learn and adapt to changes quickly while still remaining detail oriented
  • SQL knowledge is a must, programming experience is highly appreciated
  • Experience with Salesforce or a different CRM System is a plus