Job Details

Technology Marketing
Central London
June 10, 2019

Job title Head Of Operations (Lending/ Underwriting)- Leading Fintech lending co- City, London (60k + equity)

(Manager/ Team Lead, Lending, Underwriting, Customer Service) 


  • Head Of Operations (Lending/ Underwriting)- Leading Fintech lending co- City, London (60k + equity)
  • London, City 
  • Managing team of 10 
  • 85 in company 


My client are an  award winning business that offers access to free financial education and insights, and affordable loans which they can repay straight from their salary.



You’ll be working in a dynamic, fast-paced environment where the ability to work under pressure and to clearly defined deadlines is key. The role will be reporting to the Head Of Operations. You’ll initially be responsible for :


  • Direct line management and oversight of the underwriting team.
  • Oversight of the customer experience, collection operations and service team, including providing coaching and feedback
  • Delivery of lending operations in line with the credit policy.
  • Working with the Head of Operations and Head of Credit Risk to drive strategic change
  • Driving an agenda of continuous improvement to improve efficiency and resilience of lending operations.
  • Working with Heads of Operations and Compliance to implement and drive operational risk framework, ensuring adequate controls in place against key risks (AML regulations / fraud prevention)
  • Ongoing quality assurance.
  • Oversight of weekly and monthly MI reporting and adherence to SLAs.
  • Management and oversight of the complaint management process.
  • Working with partners and third parties to deliver new products and services.
  • Continuously developing and training the Operations team within a regulated environment.




  • Experienced team leader with excellent people management skills and a strong customer focus.
  • Management experience across Consumer lending (essential).
  • Experience of using UK Credit Reference Agency services (Experian or Equifax).
  • Understanding of UK Credit Industry Regulation (e.g. Consumer Credit Act).
  • Experience of FCA regulatory framework (eg CONC).
  • Proven ability to lead projects and change.


PERKS: Equity, 25 days plus BH, Perkbox, Food and Drinks frids, Prvate medical and Dental and many more... 


Apply now...